Windows PE / BartPE boot image can't access the harddisk

SYMPTOM

It is not possible to access the harddisk from within your Windows PE or BartPE boot image.

CAUSE

The most likely cause for this problem is that the mass storage (SCSI, SAS, SATA, RAID, etc.) adapter of your target PC is not natively supported by Windows PE / BartPE (respectively by the Windows operating system that you used to build the custom Windows PE / BartPE boot image).

RESOLUTION

Integrate a third-party mass storage driver when building your Windows PE or BartPE boot image. If you want to use the same Windows PE / BartPE boot image for multiple different target PC types, you may have to integrate multiple third-party mass storage drivers.

The process of adding third-party mass storage drivers to Windows PE is documented in the Windows PE online help (winpe.chm). Please refer to the topic "Adding or Removing Mass-storage Drivers". Note that you do not need to activate Plug and Play device driver support in Windows PE when adding mass storage drivers.

The process of adding third-party mass storage drivers to BartPE is documented on the PE Builder web site, www.nu2.nu/pebuilder. Please refer to the article "Adding drivers".

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